Resolving Conflict

At best, workplace conflict stifles communication and productivity.

At its worst, tensions escalate to aggression and bullying.

That’s why it’s important to address conflict quickly.

In this course, you will learn:

• Common sources of discord and some typical responses to it
• Discover techniques to resolve conflict, address anger, and stop abusive behaviour
• Differences between teammates actually demonstrate a diversity of strengths and ideas
• Bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.

About the course

• Common Causes of Conflict in the Workplace
• Understanding How People Deal With Conflict
• 6 Steps to Mediate Conflict Between Employees
• Dealing With Frustrated or Angry Employees
• A Manager’s Guide to Dealing With Abusive Behaviour
• Conflict Resolution Tips and Techniques